Cosmela

Last Updated: 2025-06-10

Thank you for shopping with Cosmela. Please read this policy carefully. Your satisfaction is our priority, and we strive to provide a transparent and hassle-free experience.

1. Refund Policy

We aim to provide the highest quality products and services to meet your expectations. However, if you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

🔹 Damaged or Defective Products:

If you receive a damaged or defective product, please contact our Customer Service team as soon as possible. We will provide instructions for returning the item, and upon verification, a full refund or replacement will be issued.

🔹 Wrong Product Received:

If you receive the wrong product, please notify us immediately upon receipt. We will arrange for the correct product to be sent, and the wrong product may need to be returned.

Note: Personalized or custom-made products are generally non-refundable unless they are damaged or defective.

2. Return Policy

If you wish to return a product, please contact our Customer Service team:

📞 +8801339853357

Our team will guide you through the return process. Please ensure that the product is properly packaged to avoid damage during transit.

Once we receive and inspect the returned product, we will process your refund or replacement accordingly. Refunds will be issued using the original payment method.

3. Order Cancellation Policy

You can cancel your order as long as it has not been processed or shipped.

To cancel an order, please contact our Customer Service team as soon as possible:

📞 +8801339853357

If the order has already been processed or shipped, you will need to return the product according to our Return Policy after receiving it